See the whole system
Connect people, process, data, and the customer experience before solving the visible symptom.
OPERATOR · ENTREPRENEUR · TECHNOLOGIST
Amir
Henderson.
I build calm, accountable systems—and turn hard-earned perspective into ideas that work.
01 / PROFILE
Good operations should feel almost invisible.
The schedule works. The numbers reconcile. The handoff makes sense. The customer feels heard. Amir brings together practical leadership, entrepreneurial thinking, and an instinct for the details that keep organizations moving.
THE RECORD2
JOBS
1DEGREE
0 SHORTCUTS
02 / THE NON-CONVENTIONAL ROUTE
He gets what it means to build without a safety net.
As an independent college student, Amir worked two jobs to pay his way through Indiana University. That experience shaped how he leads: with empathy for people carrying responsibilities no résumé can fully show, respect for every kind of work, and a bias toward solutions that make life more manageable.
FORMER ATHLETE MINDSET
Prepare seriously. Read the room. Trust the team. Finish what you start.
03 / HOW I WORK
Built for the real world.
Not technology for technology’s sake. Better systems, clearer decisions, and stronger experiences for the people inside them.
Own the details
Build trust through accurate records, disciplined follow-through, and financial accountability.
Make change usable
Translate analysis into practical improvements teams can understand and sustain.
04 / EXPERIENCE
From the floor
to the framework.
01
2024 — 2026
Print / Mail Service Representative II
Xerox · Northwestern Medicine
Managed regulated digital-production workflows, quality control, and stakeholder service using Xerox FreeFlow and Adobe tools. Resolved complex handling issues and improved team efficiency by 20%.
02
2024 — 2025
Operations Manager
CVS Health
Directed high-volume operations, personnel, compliance, and approximately $50K in weekly financial activity while using POS data to strengthen day-to-day decisions.
03
2023 — 2024
Administrative Assistant · Activate O’Neill
Indiana University
Coordinated departmental events and maintained accurate membership data, creating dependable systems for a growing student organization.
04
2023
Logistics Intern
Guys & Dollies
Orchestrated routes, schedules, inventory, and client communication during peak relocation cycles while helping improve service reliability and retention.
05
2020 — 2023
Assistant Manager
Dollar Tree
Built an early foundation in financial accountability, inventory control, customer experience, and team leadership—earning a promotion for operational efficiency.
05 / TOOLKIT
Data fluency.
Operational instinct.
Comfortable moving between dashboards, documents, financial controls, production systems, and conversations with stakeholders.
Power BITableauExcelMicrosoft AccessAdobe SuiteXerox FreeFlowGoogle SheetsPOS analytics
06 / VENTURES + EXPERIMENTS
Ideas in motion.
Entrepreneurship, for Amir, starts with noticing what people need and building a more thoughtful way forward.
CO-ORIGIN STORY · RELATIONSHIP TECH
01Twofold
A shared-life product concept inspired by the systems, rituals, and small acts of care that help partners show up for each other.
CONCEPT IN DEVELOPMENT
CREATIVE LAB · MUSIC + AUDIO
02Signal Room
A project space for audio engineering experiments, sound design, music technology, and the craft of turning raw ideas into something people can feel.
NOW EXPLORING
FOUNDER MODE · BUSINESS TECH
03Systems Studio
An entrepreneurial sandbox for practical tools that simplify operations, improve service, and give growing teams room to move.
IDEAS WELCOME
AFTER HOURS · GAMING CULTURE
04Player One
NBA 2K, GTA, competitive strategy, open-world storytelling, and the digital spaces where design, music, sports, and community collide.
2KGTAONLINE
SIDE QUEST ACTIVE
07 / EDUCATION + SIGNALS
Learning toward
the next layer.
MS, Business Information Technology
DePaul University · Jarvis College of Computing and Digital Media
BS, Public Affairs
Indiana University · Management major · Information Systems minor
AWS Cloud Architecting
AWS Academy Graduate · Cloud architecture foundations
Hudson & Holland Scholar
Dean’s List · Leadership and academic achievement
08 / THE WHY BEHIND THE WORK
TWOFOLD
Technology can help people show up for each other.
Amir was the original inspiration behind Twofold, a shared-life product concept built around care, communication, planning, and the everyday systems that support a partnership. It reflects the same idea at the center of his professional work: thoughtful structure can make human connection easier.
09 / LET’S CONNECT
Have a system worth improving—or an idea worth building?
Open to opportunities and collaborations across operations, implementation, business technology, entrepreneurship, project coordination, and customer experience.